Frequently Asked Questions
We hope this page will answer any questions you have, however if there is anything we have not included here please get in contact with.
Does a subscription mean that I get everything on the site?
The resources available on this site are split into courses and you would normally subscribe to individual courses. Free resources and some mini website areas are provided free and are therefore available to anyone using the site without a user name and password.
Are the resource exam board specific?
We have tried to make all our resources as generic as possible so they can be used with all the main exam board.
Do I require specific versions on Microsoft Office to use your resources?
Most of our resources are provided in PDF format so they can be used on any platform. Any Word, Excel, Publisher, PowerPoint or Access files have been created using Office 2010.
Do I require any other specialist software?
Any other software needed to use the resources can be freely downloaded from the Internet and we will provide web links to appropriate download sites. Some of the PowerPoint files and mini website pages require flash for interactive or video resources and we will sometimes make use of video resources hosted on our YouTube Channel.
Most of our PowerPoint resources are interactive and make use of VBA for these elements. Please enable any VBA content when you open the PowerPoint files to enable all the interactive features.
Can you send me a DVD or CD with the resources I have subscribed to?
We do not provide offline copies of any of the resources on this site.
Can I have an individual rather than a school subscription?
Sorry, individual subscriptions are not available.
Will you automatically renew my subscription?
We will not automatically renew your subscription. We will contact you before your subscription is complete with your renewal information.
Can I cancel my subscription if I don't want it?
Subscription accounts can not be cancelled during the subscription period. You are not obliged to renew your subscription at the end of your subscription period at which point your login details will be cancelled, but of cause we hope you will want to stay with us.
Can I have a trial?
Sorry, we do not offer a free trial, but you are welcome to use any of the free resources available on our site.
What happens if I decide not to renew my subscription?
The subscription license only allows you to use the resources if you have a current and active subscription for. If you decide not to renew your subscription then you are required to remove all copies of resources from your shared area, VLE and devices.
When you say 'Coming soon', how long does this actually mean?
I always endeavour to publish and upload new materials as soon as possible. However, to ensure that the lessons and resources produced are of the highest quality, I 'test drive' them first before publishing them on the site.